In a recent article from New York, Nikelle Inman shared her experience of starting a new job as a coach for first-generation college students. Originally expecting to engage in one-on-one sessions to help students overcome obstacles and find success resources, Inman and her colleagues found themselves overwhelmed by administrative tasks, such as reviewing student applications, which prevented them from meeting with students as intended. This led to a sense of disconnection and undervaluation in her role.
Many workers in the United States are experiencing similar challenges in understanding their roles and meeting expectations, particularly since the onset of the COVID-19 pandemic. A recent Gallup analysis revealed that fewer employees now “strongly agree” that they know what is expected of them at work compared to before the pandemic. This lack of clarity is especially prevalent among new employees, younger workers, those in white-collar industries, and individuals in hybrid work setups.
To address confusion stemming from unclear job scopes and responsibilities, experts suggest the following strategies:
1. **Establish Expectations Early**: Clearly define the requirements, deadlines, and objectives of a new role or project right from the start. Documenting these details in a shared format can help prevent future misunderstandings.
2. **Ask Clarifying Questions**: Before taking on new tasks or clients, seek clarity on the expectations and feasibility of the project. Communicate regularly with clients and provide progress updates to ensure alignment throughout the process.
By proactively defining expectations and maintaining open communication, individuals can navigate ambiguous job situations more effectively and enhance their overall work experience.
Avoid falling into the trap of people-pleasing by believing you have to figure everything out on your own. While you want to meet expectations, it’s also crucial to set yourself up for success. Seek regular feedback from your manager to ensure you are on the right track and managing your time effectively. Creating connections and providing more opportunities for feedback within your organization can lead to a clearer understanding of workplace expectations. Consider hosting gratitude sessions to address issues and highlight strategies for success. Don’t hesitate to start the conversation yourself if you need clarification on your tasks or goals. Remember, managing upwards can simplify your work life and improve communication with your superiors. Trust your instincts and don’t be afraid to seek clarity or make necessary changes in your work environment. Share your own experiences of overcoming challenges or making significant changes in the workplace by contacting cbussewitz@ap.org. Stay updated on wellness, fitness, diet, and mental health through AP’s Be Well coverage at https://apnews.com/hub/be-well.
