Tanner also mentioned that the tool’s precision was “undoubtedly getting better.” If the rapid expansion proves successful, Wendy’s may integrate Fresh AI into the entire operations system. Google Cloud is collaborating with Wendy’s on the rollout of FreshAI, as reported by Business Insider. “It has a promising future, and we are making progress,” Tanner remarked. Wendy’s did not respond immediately to the request for comment from USA TODAY. Curious about the collaboration with Girl Scouts? Wondering when the new Thin Mints Frosty will be available at Wendy’s? Opinions on FreshAI are divided among Wendy’s customers at a Wendy’s restaurant in Lansing, Michigan. Some customers expressed that the AI drive-thru is superior to human-operated ones, while others found the absence of human interaction disappointing. One user vowed never to return if faced with a drive-thru without any human interaction, while another decided to opt for a local diner instead of Wendy’s. Wendy’s is not the pioneer in incorporating AI at the drive-thru. In the previous year, both McDonald’s and Taco Bell experimented with AI technology. McDonald’s suspended tests due to incorrect orders reported by customers, whereas Taco Bell introduced the AI voice feature at around 300 restaurants, as per Business Insider. This article was first published on USA TODAY: More Wendy’s outlets slated to implement AI for drive-thru orders by 2025.
