Citibank has acknowledged technical difficulties with its mobile app after numerous customers reported receiving fraud alerts and encountering issues accessing their accounts. According to Down Detector, a platform that monitors service interruptions, a significant number of Citibank users flagged problems starting at 9 a.m. ET on Wednesday. In response to customer concerns, Citibank stated that it was aware of the situation and actively working to address it.
Customers took to social media to express frustrations with the outage, noting that the Citibank mobile app was inaccessible and that contacting customer service was proving challenging. Some users even reported receiving fraud alerts from the bank. In a statement provided to USA TODAY, Citibank acknowledged the technical issues affecting its mobile app and assured customers that efforts were underway to swiftly resolve the situation. For immediate assistance during this period, customers were advised to log in at Citi.com or utilize the contact information on their cards or statements.
This incident comes on the heels of a widespread ATM outage that impacted JPMorgan Chase last year. As the situation continues to develop, stay tuned for updates on this evolving story regarding Citibank’s app outage and fraud alerts. This report was originally published on USA TODAY.
