On Friday, Qatar Airways announced that an internal investigation had been conducted in response to an incident that occurred midair, resulting in the airline’s cabin crew taking swift, appropriate, and professional action. The incident involved the unfortunate death of a passenger who collapsed while on board a flight from Melbourne to Doha, with the deceased’s body being positioned next to an Australian couple for the remainder of the journey.
The Australian couple, Mitchell Ring and Jennifer Colin, shared their experience with the media, expressing their discomfort at being required to sit next to the deceased passenger after the tragic event unfolded approximately 10 hours into the 14-hour flight. Despite their distress, the airline assured that its crew members are extensively trained to handle such challenging situations with utmost respect and sensitivity.
Following an internal review, Qatar Airways affirmed that its cabin crew had adhered to established protocols and industry standards throughout the incident. Passengers were subsequently provided with alternative seating arrangements, and a dedicated crew member remained with the deceased passenger until the flight landed in Doha. The airline also emphasized its commitment to supporting those affected by the distressing circumstances, offering emotional assistance and compensation to both the deceased passenger’s family and other impacted travelers.
In response to the couple’s concerns regarding the level of support received during the incident, Qatar Airways acknowledged the importance of their duty of care to customers and staff members. The airline stated that it had engaged with the affected passengers to address their grievances and provide reassurance. Expressing deep sympathy for all individuals involved in the tragic event, Qatar Airways extended its heartfelt condolences to the family of the deceased passenger.
As the airline continues to prioritize passenger welfare and uphold operational standards, it remains focused on ensuring that all travelers receive appropriate assistance and compassion in challenging situations that may arise during flights.
